A Customer Experience lesson from Jeff Bezos
"If the optimal business decision in the old world was too spend 30 percent of your time, energy, focus, and dollars on building great customer experience, and 70 percent of your time, energy, focus, and dollars on shouting about it, today that's inverted. Today, the optimal thing to do is to spend 70 percent of your time, energy, focus, and dollars on building great customer experience and 30 percent shouting about it."
I'm currently reading amazon.com: Get Big Fast. I think this quote is a great one to keep coming back to when you're working on a startup. Today, the experience the user has making use of your service or product really is the most important thing.
What are you doing to go out of your way with how good your user or customer experience is? I would love to hear from you in the comments.
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